How This FAQ Helps You Move Faster
Most account friction comes down to a handful of repeated questions — how to fund your wallet, why a withdrawal is pending, how to verify your account, or what to do if you can't log in. We've organised this page around those exact situations. Each answer reflects how our cashier and support system actually works, not a generic script. When you deposit
using bKash, Nagad, or Rocket, the payment clears through your mobile wallet directly — no bank intermediary, no waiting for a batch process. Withdrawals follow a verification step where we confirm your wallet number matches the one on your account before releasing funds. If you hit a snag at any point, our support team handles Bangladesh accounts and knows these payment rails.
Use this FAQ first — most answers are here. If your situation needs a human, the contact options are listed in the support section below.
- bKash deposit path
- Nagad withdrawal flow
- Rocket account link
- Mobile account access